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The intelligence behind every interaction.

Bringing together the intelligence behind security, operations and customer experience into one connected environment.

One Environment. One Partner. One Vision.
 
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One connected retail environment

Ericom connects every layer of retail technology and tums the intelligence it produces into measurable business outcomes.

Computer Vision

Transform video into intelligence for security, loss prevention, operations and customer insight.

RFID

Improve stock accuracy and visibility with real-time data capture in store and at scale.

AI365

Put your data and Microsoft investments to work with Al-agents and automation.

Conversational Al

Empower staff and customers with intelligent assistants and knowledge that's always available.

loT

Monitor environments, assets and equipment with sensors for greater visibility and control.

Cyber365

Strengthen security across the estate with identity, endpoints and response readiness.

Coverage Plus

Connect staff, devices and critical communications with reliable mobile coverage across every site.

ICT

The essential layer: POS, networking. Infrastructure, endpoint management and unified communications.

Building intelligence across every layer of retail

Ericom delivers measurable outcomes across security, operations and customer
experience through one connected retail environment.

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Loss Prevention & Safety

Protect people, assets and
every transaction.

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Operational Excellence

Improve visibility, accuracy
and store performance.

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Customer Experience

Create seamless journeys that
keep customers coming back.

Do I need all eight solutions to get started?
No. There are eight solutions in the retail portfolio, with no fixed starting point or prescribed order. You can start with a single business outcome or challenge and expand as your needs evolve. A single outcome is a perfectly good place to start.
Will I need to replace the technology I already have?
Not necessarily. Many of the solutions are designed to work alongside your existing technology investments. For example, RFID works with your current POS and inventory systems, while AI365 is built on the Microsoft capabilities many retailers already own.
How do the solutions work together?
Ericom acts as both an integrator and Managed Intelligence Provider, bringing together AI, automation, video, sensors, RFID, networking and communications into one connected environment. The focus is on turning technology investments into measurable business outcomes rather than managing multiple disconnected systems and vendors.
What business outcomes can the retail portfolio help improve?
The retail portfolio is built around three business outcomes: Loss Prevention & Safety, Operational Excellence and Customer Experience. Depending on your priorities, solutions can help improve areas such as shrinkage, stock accuracy, productivity, throughput, conversion and customer experience.
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